Network Management Consolidates To One Statewide Toll Free Number
In order to provide more streamlined provider service, Network Management is consolidating to one toll free number effective Monday, January 31, 2011. The toll free number to access your local Network Management Specialist is 800-777-1643. Phone hours will be from 9 AM to 4 PM ET.
Consolidating to one toll free number will provide more direct access to the Network Management team and is more provider focused. Individual county prompts have been removed which will reduce wait times. There will be an option to hold or leave a message if a team member is not immediately available. Prompts will take callers directly to other commonly used contacts such as ESolutions (for EDI services).
The current toll free numbers to access Network Management will remain active over the course of the next 60 days to provide a smooth transition. A message will give callers the new toll free number and they will be routed to the new number automatically. If a provider calls after 60 days to a deactivated number the numbers will no longer be in service.
We anticipate we will have a transition period as we move to one number and learn how best to staff for the incoming volumes. Please bear with us during this transition. Our goal is to have no compromise in service to our providers.