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Blue Cross and Blue Shield of North Carolina SecureMail(Powered by Voltage)

Blue Cross and Blue Shield of North Carolina (BCBSNC) utilizes encryption to enhance the security and privacy of confidential e-mail. This process helps to avoid leakage of Protected Health Information (PHI) and other confidential data. To ensure continued data privacy and security, we replaced our encryption tool, Tumbleweed, with a new encryption engine named Voltage.

This new solution allows BCBSNC to exchange sensitive information with external recipients more efficiently and securely. A web browser is all that is needed for opening an encrypted message - there are no special tools or add-ins required. The encryption solution became effective Wednesday, May 26, 2010.

This new solution has allowed BCBSNC to enable recipient authentication as an added level of security. With the new encryption solution in place, recipients of BCBSNC SecureMail are prompted to create an account before viewing their first secure email. This is a one-time only, quick and simple process. During the account setup, customers are prompted to create a password, which they continue to use when retrieving BCBSNC SecureMail. The instructions are available via each encrypted email you receive.

If you have experienced difficulty accessing an encrypted email from BCBSNC or have questions regarding this new encryption engine, please contact your local Network Management representative. Your representative can provide you with tools to assist when receiving a secure email from BCBSNC.