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Mailing address change for Blue Medicare HMO and Blue Medicare PPO overpayments

Blue Cross and Blue Shield of North Carolina (BCBSNC) continues to streamline our processes to offer a more efficient way to do business. One more example is the migration of the Medicare Advantage claims refund processing system to an existing system currently utilized for BCBSNC's commercial lines of business. To simplify the overpayment process, Blue Medicare HMO and Blue Medicare PPO overpayments will no longer be mailed to the P.O. Box in Winston-Salem. Effective May 1, 2011, all Blue Medicare HMO and Blue Medicare PPO overpayments should be submitted to the following address - the same address for our commercial lines of business:

BCBSNC
PO Box 30048
Durham, NC 27702

Note: All written Medicare Advantage claims inquiries should continue to be directed to: P.O. Box 17509, Winston-Salem, NC 27116-7509.

Providers with questions regarding the change of address for overpayments should contact their regional Network Management representative.