No Disruption for New Patient Insulin Pump or CGM Device Training
Medtronic has decided to no longer provide in-office or home training to Blue Cross and Blue Shield of North Carolina (BCBSNC) members who are new insulin pump and continuous glucose monitor (CGM) users. Effective immediately, Edgepark Medical Supply will be assuming responsibility for new patient training for Medtronic insulin pumps and CGM devices.
Please be assured that your BCBSNC, State Health Plan, and Federal Employee Program new insulin pump or CGM patients will continue to receive quality, new product training. All other pump and CGM manufacturers will continue to provide support and new patient training for their products just as they do today.
As a reminder, Edgepark became the sole, in-network distributor for insulin pumps, continuous glucose monitors, and related supplies for these devices as of August 1, 2013. For more information, please see this article from late June.
If you have any questions, please call the Provider Blue LineSM at 1.800.214.4844.