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Letters Sent to Medicare Advantage Members with Mission Health-Affiliated Providers

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) sent letters telling Medicare Advantage members their Mission Health System-affiliated provider will be out-of-network, effective October 5, 2017. The letters went to Medicare Advantage members who received services in the past 18 months from a provider affiliated with Mission Health System, based only on the location of services received. The providers identified in these member letters may also be affiliated with other non-Mission practices, which are unaffected by the termination of Mission Health System and will remain in-network after October 5. 

Blue Cross NC is sending letters of clarification to affected members, as well as those practices/providers remaining in-network. The letters instruct members to call Blue Cross NC customer service with questions.