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Save Time and Avoid Frustration by Using Blue e

We need your help.  We realize your time is valuable, and we’d like to remind you about Blue eSM, which is our free, Internet-based solution for providers.  You and your staff can save time and avoid lengthy on-hold times and quickly check member eligibility and claim status information online with Blue e.

Blue Cross and Blue Shield of North Carolina (BCBSNC) has recently experienced higher call volumes than usual due to members calling us with questions about the Affordable Care Act health insurance exchange and its new plans.

We are also seeing higher than normal provider inquiries—an almost 20,000 increase in service requests in February as compared to September*. 

BCBSNC Provider Inquiries: Q3 2013 -- Q1 2014

September 2013 October 2013 November 2013 December 2013 January 2014 February 2014
115,035 133,710 113,112 108,288 107,693 134,204

With average speed-of-answer times for provider calls ranging from two minutes to almost nine minutes (average provider speed-of-answer time for 2014 to-date is five and a half minutes)**, you can save time and avoid frustration by using Blue e to:

  • Verify member eligibility
  • Confirm admission notifications
  • Check claim status and view payment information
  • Submit claims electronically to BCBSNC

Blue e is available for your convenience seven days a week, 20 hours a day, from 5 a.m. to 1 a.m. (times may differ for the claims submission function). 

If you're not currently using Blue e, you can also submit both eligibility (HIPAA 270) and claims (HIPAA 276) inquiries to BCBSNC via the HIPAA electronic transactions.

Signing up is easy, so if you’re not already using Blue e, sign up today!

 

 *Based on September 2013 through February 2014 BCBSNC provider service requests data

**Based on January and February 2014 BCBSNC provider call data