Blue e Hours of Service
Blue e hours of availability are organized by transaction below:
|All Inquiries (including Eligibility, Claim Status, Admission Notification)||Seven days per week – 5:00 a.m. to 1:00 a.m.|
|Claims Transactions||6:00 a.m. to 1:00 a.m. Monday – Friday
7:00 a.m. to 3:00 p.m. Saturday
8:00 a.m. to 12:00 p.m. Sunday
Occasionally, service may be interrupted for system backups or maintenance. To keep inconvenience to users at a minimum, maintenance is performed at the least critical business hours, usually 1–5 a.m. Monday through Friday, or Saturday nights, once a month.