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Blue e Hours of Service

Blue e hours of availability are organized by transaction below:

All Inquiries (including Eligibility, Claim Status, Admission Notification) Seven days per week – 5:00 a.m. to 1:00 a.m.
Claims Transactions 6:00 a.m. to 1:00 a.m. Monday – Friday
7:00 a.m. to 3:00 p.m. Saturday
8:00 a.m. to 12:00 p.m. Sunday

Occasionally, service may be interrupted for system backups or maintenance. To keep inconvenience to users at a minimum, maintenance is performed at the least critical business hours, usually 1–5 a.m. Monday through Friday, or Saturday nights, once a month.