Contact Information

eSolutions HelpDesk:
 

Contact the eSolutions HelpDesk at 1-888-333-8594 for questions or issues with Blue e or HIPAA transactions, missing electronic 837 claims audit/error reports, questions regarding the content of your secure electronic mailbox, or general EDI questions.

   
Provider Service Consulting:

For your convenience, support for services, such as Blue e, onsite or regional training, information on enrollment of HIPAA health care transactions, HealthTrio, etc. is available from your Provider Service Consultant. Your Provider Service Consultant will work with you to automate business processes in order to help reduce administrative costs.

If you are unsure about your BCBSNC region, consult this list of North Carolina counties with their associated regions and Provider Service Consultants.

   
Region I West:
Phone: (828) 431-3145
Fax: (919) 765-2564

Robin Buchanan
Blue Cross and Blue Shield of North Carolina
Provider Service Consulting
PO Box 2291
Durham, NC 27702-2291

   
Region II West:
Phone: (704) 561- 2705
Fax: (919) 765-2564

Sonja Davis-Ingram
Blue Cross and Blue Shield of North Carolina
Provider Service Consulting
PO Box 2291
Durham, NC 27702-2291

   
Region III Triad:
Phone: (919) 765-1413
Fax: (919) 765-2564

Felicia Stephens
Blue Cross and Blue Shield of North Carolina
Provider Service Consulting
PO Box 2291
Durham, NC 27702-2291

   
Region IV Triangle:
Phone: (919) 765-7526
Fax: (919) 765-2564

Ariel Bumpass
Blue Cross and Blue Shield of North Carolina
Provider Service Consulting
PO Box 2291
Durham, NC 27702-2291

   
Region V East:
Phone: (919) 765-3725
Fax: (919) 765-2564
Kimberly Hargrove
Blue Cross and Blue Shield of North Carolina
Provider Service Consulting
PO Box 2291
Durham, NC 27702-2291
   
Region VI East:
Phone: (919) 765-7922
Fax: (919) 765-2564
Cindy Allmond
Blue Cross and Blue Shield of North Carolina
Provider Service Consulting
PO Box 2291
Durham, NC 27702-2291