Blue e hours of availability are organized by transaction below:
|All Inquiries (including Eligibility, Claim Status, Admission Notification)||Seven days per week - 5:00 a.m. to 1:00 a.m.|
|Claims Transactions||Monday - Friday: all day except for 10 p.m. to 11:30 p.m nightly
Saturday: 7 a.m. to 3 p.m.
Sunday: 8 a.m. to 12 p.m.
Occasionally, service may be interrupted for system backups or maintenance. To keep inconvenience to users at a minimum, maintenance is performed at the least critical business hours, usually 1-5 a.m. Monday through Friday, or Saturday nights, once a month.