Access to Care Standards

Through its Physician Advisory Group and Quality Improvement Committee, BCBSNC has established Access to Care Standards so that you'll know you can get the care you need, when you need it. BCBSNC and BCBSNC contracting physicians are committed to meeting these standards in order to provide the best service possible. If you have any questions about these standards, please call the Customer Service number on your ID card.

Primary Care Standards

Through its Physician Advisory Group and Quality Improvement Committee, BCBSNC has established Facility, Medical Records and Preventive Health Standards so that you'll know you can get the quality care you need. BCBSNC and BCBSNC contracting physicians are committed to meeting these standards in order to provide the best service possible.

Urgent Care Standards

Through its Physician Advisory Group and Quality Improvement Committee, BCBSNC has established Urgent Care Facility and Medical Record Standards so that you'll know you can get the quality care you need. BCBSNC and BCBSNC contracting physicians are committed to meeting these standards in order to provide the best service possible.

BCBSNC Member Rights and Responsibilities

In an effort to promote effective health care, BCBSNC is committed to fostering relationships of mutual respect and cooperation between our members and healthcare providers. By clearly defining the rights and responsibilities of our insured members, we hope to encourage a spirit of understanding and cooperation between our members, our providers and ourselves, as your healthcare company.

The following statement of Member Rights and Responsibilities is our promise to deliver the healthcare our members need in an effective and timely manner, as well as members' roles in requesting and receiving that care.

Health Coaching and Interventions

At Blue Cross and Blue Shield of North Carolina, it is extremely important to make sure our members get the right care in the right setting. To achieve this objective, Health Coaching and Interventions is a priority. Health Coaching and Interventions is a combination of processes and programs that ensure our members have access to appropriate health care of the highest quality.

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