Privacy and Usage
At Blue Cross and Blue Shield of North Carolina (BCBSNC), we respect the privacy of everyone who visits our website. We're dedicated to protecting consumer privacy online. The following information is an overview of how BCBSNC handles the personal information you provide us online at bcbsnc.com.
Protect Your Personal Information
Learn more about the steps to keeping your personal information secure.
Current members: View our member privacy notice.
Personal information is data that identifies you, such as your name, policy number, contact information, health history and so on. We may need to change this online privacy statement from time to time in order to address new issues relating to our website, so please check this policy regularly.
Health Information and the Notice of Privacy Practices
This online privacy statement describes how BCBSNC handles personal information that you provide to us when visiting this website. In addition, federal law requires BCBSNC to publish a Member's Privacy Notice, which describes how we handle your personal health information collected both online and offline. You may wish to consult both this online privacy statement and the Member's Privacy Notice to learn how we process your personal health information as well as what rights you have concerning such information.
How We Handle Your Information
We do not use or disclose the personal information you give us online unless it is required or permitted under the federal and state laws that apply to BCBSNC. These laws closely regulate how BCBSNC may handle your information. Under these laws, we are permitted to use and disclose your personal information to support the services provided on this website, as well as our offline business functions. We also may disclose your personal information to our agents or business associates who perform various functions on our behalf, but we require these third parties to agree in writing to safeguard your information appropriately. In addition, we do not sell or rent your personal information to third parties.
We will disclose information to government officials or others if we are legally required to do so. In addition, certain statutory authorizations allow us to disclose personal information in emergency situations or to protect our rights and property.
We may use the personal information you submit to our website to create aggregated, anonymous data, which we will use to tailor our site to your interests, develop new features, and monitor the usage of our site. We may perform statistical analyses of these aggregate data and disclose the results as permitted by law.
BCBSNC has taken steps to protect information collected from our online visitors against unauthorized access and use. All online forms that include information captured from our users are secured using a Secured Socket Layer (SSL), which encrypts the information as it travels from the desktop to our server. BCBSNC is committed to ensuring transaction security and privacy. BCBSNC obtains certification from industry-recognized security vendors to ensure that our systems meet security standards. As an additional security measure, BCBSNC uses a firewall to prevent unauthorized access to our site. Site personnel monitor activity logs at regular intervals to look for unauthorized intrusions.
For your protection, please do not send e-mail to us that contain your personal health information. We cannot guarantee the security of these e-mails before they reach us, in contrast to the security precautions in place when you send us personal information via an online form on this website.
Links to Third Party Websites
BCBSNC may have provided links and pointers to Internet sites maintained by third parties ("third party sites") and may from time to time provide third party materials on this site. These sites are independently owned and operated by third parties, who have their own privacy practices. The third party materials in this site and the third party sites are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, BCBSNC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness. BCBSNC does not warrant or make any representations regarding the use or the results of the use of the third party materials in the third party sites in terms of their correctness, accuracy, timeliness, reliabialelity or otherwise.
Although parents are free to use this website on behalf of their children, BCBSNC does not direct this site to children or knowingly collect personal information from children. BCBSNC would be pleased to work with parents and guardians to delete from our records personal information that a child may have disclosed improperly on this site.
Change in Our Corporate Status
We are sincerely committed to protecting your personal privacy. While information is the cornerstone of our ability to provide superior service, our most important asset is our members' trust. Keeping member information secure and using it in a responsible manner is a top priority for BCBSNC.
Website Usage Agreement Between User and BCBSNC
You ("you" or the "User") have a nonexclusive, nontransferable, limited and revocable right to use the website solely for your personal educational, informational and entertainment use, subject to the terms and restrictions herein contained. User will not use the website for any other purpose, including any commercial purpose, without the Company's express prior written consent. User agrees to cooperate with BCBSNC in causing any unauthorized use to immediately cease.
List of Restrictions
Neither the website nor any element thereof, including, without limitation, text, graphics, images or other materials, may be copied, repurposed, uploaded, posted, transmitted or redistributed. However, you may download one copy of such materials to your individual computer solely for your personal, non-commercial use only, provided that all copyright and other proprietary notices appearing on such materials are strictly preserved without any alteration, modification or obfuscation. You may not modify or prepare derivative works based upon the website, or any element thereof, and you may not redistribute, sell, decompile, reverse engineer, disassemble or otherwise attempt to access the source code to any software downloaded from the website. It is a condition of your use of this website that you do not restrict or inhibit any other user from using this website.
Reservation of Rights
All rights, titles and interests in and to this website are owned by BCBSNC and/or the Blue Cross and Blue Shield Association. All trademarks, service marks and trade names are also proprietary to BCBSNC and/or the Blue Cross and Blue Shield Association. BCBSNC is an independent licensee of the Blue Cross and Blue Shield Association. None of the items mentioned herein may be used without the express written consent of BCBSNC. All rights are reserved by BCBSNC.
THE WEBSITE AND ALL ELEMENTS THEREOF ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. BCBSNC MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY OR SUITABILITY OF THE CONTENT CONTAINED ON THE WEBSITE. BCBSNC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. BCBSNC DOES NOT WARRANT THAT THE WEBSITE WILL OPERATE OR PERFORM IN A MANNER THAT IS UNINTERRUPTED OR ERROR-FREE, OR THAT THE WEBSITE OR HOST SERVER WILL BE MAINTAINED FREE OF VIRUSES OR OTHER HARMFUL CODE. BCBSNC MAKES NO WARRANTIES THAT THE INFORMATION PRESENTED ON THE WEBSITE IS CURRENT, UP-TO-DATE OR ACCURATE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE FOREGOING SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
UNDER NO CIRCUMSTANCES AND REGARDLESS OF LEGAL THEORY, WHETHER IN TORT, CONTRACT OR OTHERWISE, WILL BCBSNC OR ANY OF ITS RELATED OR AFFILIATED COMPANIES BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, RELIANCE, PUNITIVE OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, AND REGARDLESS OF CHARACTER, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RELATING TO LOST DATA, COMPUTER FAILURE OR MALFUNCTIONING, OR OTHERWISE. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT BCBSNC IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF USER. THE FOREGOING SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. YOU AGREE TO THIS ALLOCATION OF RISK IN RELATION TO YOUR USE OF THE website. IF YOU DISAGREE WITH ANY OF THE TERMS AND CONDITIONS OF THIS website USAGE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS SITE.
Links to Third Party Websites
BCBSNC may have provided links and pointers to Internet sites maintained by third parties ("third party websites") and may from time to time provide third party materials on this site. Neither BCBSNC nor its related, affiliated companies operate or control in any respect any information, products or services on these third party sites. The third party materials in this site and the third party sites are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, BCBSNC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness. BCBSNC does not warrant or make any representations regarding the use or the results of the use of the third party materials in the third party sites in terms of their correctness, accuracy, timeliness, reliability or otherwise.
Contracted Third Party Vendors
Alere Health Improvement Company
BCBSNC contracts with Alere Health Improvement Company, an independent third party vendor, for the provision of certain aspects of Healthy Outcomes and is not liable in any way for goods or services received from Alere. BCBSNC offers Healthy Outcomes as a convenience to aid you in improving your health; results are not guaranteed. BCBSNC reserves the right to discontinue or change Healthy Outcomes programs at any time. The programs are educational in nature, and are intended to help you make informed decisions about your health, and to help you comply with your doctor's plan of care. Decisions regarding your care should be made with the advice of your doctor.
Except as described otherwise, all materials in the BCBSNC site are made available only to provide information about BCBSNC. BCBSNC controls and operates this site from its headquarters in Durham, North Carolina, United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations, you are responsible for compliance with applicable local laws.
General Terms and Conditions
This Agreement shall be deemed to include all other notices, policies, disclaimers and other terms contained in this website; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control.
This Agreement shall be deemed to have been made in the State of North Carolina, U.S.A. and shall be interpreted, and the rights and liabilities of the parties hereto determined in accordance with the laws of the State of North Carolina, U.S.A., without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the state and federal courts for the County of Orange, North Carolina, U.S.A. for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement. Both parties hereby consent to the jurisdiction of the North Carolina courts and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis.
User acknowledges that no joint venture, partnership, employment or agency relationship exists between the User and BCBSNC as a result of this Agreement or use of this website. User agrees not to hold himself or herself out as a representative, agent or employee of BCBSNC and BCBSNC shall not be liable for any representation, act or omission of the User.
BCBSNC's performance of this Agreement is subject to existing laws and legal process and nothing contained in this Agreement is in derogation of BCBSNC's right to comply with law enforcement requests or requirements relating to the User's use of this website or information provided to or gathered by BCBSNC with respect to such use.
If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.
This Agreement constitutes the entire agreement between the User and BCBSNC with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and BCBSNC with respect to this website. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
As a condition of use of this website, the User agrees to indemnify BCBSNC, its parent, subsidiaries and affiliates, and the shareholders, officers, directors, employees and agents of any of them against and from and against any and all claims, demands, judgments, costs, liabilities, expenses (including attorneys' fees) and damages arising out of legal claims resulting from User's use of this website, including, without limitation, any claims alleging facts that if true would constitute a breach by User of these terms and conditions.
The information on this page is current as of 10/01/2013.
Y0079_6246 CMS Approved 10212013