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Important Legal Information and Disclaimers

Blue Medicare HMO, Blue Medicare PPO, and Blue Medicare Rx (PDP) Members

Policies and Procedures

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Prescriptions by Mail

The Blue Cross and Blue Shield of North Carolina mail order prescription program is provided through PrimeMail, which offers you the convenience of receiving up to a 90-day supply of medication delivered to you with free standard shipping. Typically, you should expect to receive your prescription drugs within five to eight days from the time that the mail order pharmacy receives the order. If you do not receive your prescription drug(s) within this time, please contact us at the number listed below.

If your member ID card has Prime Therapeutics on the back, you are eligible for this benefit.

What You Get

With PrimeMail, you get the convenience of having your long-term prescription medications delivered right to your door plus many other features.

  • Free standard shipping
  • Ability to order prescriptions either online, over the phone or through the mail
  • Ability to check your order status online
  • View your prescription history
  • Member service agents available 24/7

You should continue to get your short-term prescriptions, such as antibiotics, from your local pharmacy where you may pay less if you only need a one-month supply.

Getting Started

Register with PrimeMail
To receive your medications from PrimeMail, you must first register.  It’s fast and easy to register with PrimeMail. There are three convenient options.

  • Online – Register online by going to
  • Telephone – Call PrimeMail at 1-877-277-5457 (TTY users 711) and a member service representative will help get you started.
  • Mail – Complete the refill or new prescription order form and mail to

PO Box 650041
Dallas TX 75265-0041

Send in Your Prescription
Once you are registered, PrimeMail will need your prescription.  You can mail your prescription to PrimeMail, or have your doctor submit it by phone, fax, or electronically.

  • Mail - If you have a written prescription from your doctor, you can mail it with a completed refill or
    new prescription order form and your applicable mail copayment to:

PO Box 650041
Dallas TX 75265-0041

To view PDF documents, you need to download and install Adobe Acrobat Reader on your computer.

Important Legal Information and Disclaimers

The information on this page is current as of 10/1/2016.

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