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Blue Medicare HMO, Blue Medicare PPO, and Blue Medicare Rx (PDP) Members

Policies and Procedures

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Policies, Procedures, Privacy and Legal

Notice of Privacy Practices

Web Privacy and Usage

Member Rights and Responsibilities

Prior Approval and Quantity Limits

60 Day Notice of Formulary Changes

Appeals and Grievance Procedures for Prescription Drugs

Transition Process for Prescription Drugs

Coverage Determination for Prescription Drugs

Quality Assurance

Notice of Possible Contract Termination

Out of Network Coverage for Prescription Drugs

Blue Medicare HMO

Blue Medicare Medical HMO Appeals and Grievances

Blue Medicare HMO Exclusions and Limitations

Blue Medicare PPO

Blue Medicare PPO Medical Appeals and Grievances

Blue Medicare PPO Exclusions and Limitations

Blue Medicare Rx (PDP)

Blue Medicare Rx Exclusions and Limitations



Benefits, formulary, pharmacy network, premium and/or co-payments/co-insurance may change on January 1 of each year. Please contact BCBSNC for details.

Blue Cross Blue Shield of North Carolina (BCBSNC) is a Medicare Advantage organization with a Medicare contract to provide HMO and PPO plans. BCBSNC is a Medicare-approved Part D sponsor. BCBSNC does not discriminate based on race, ethnicity, national origin, religion, gender, age, mental or physical disability, health status, claims experience, medical history, genetic information, evidence of insurability or geographic location within the service area. All BCBSNC items and services are available to all eligible beneficiaries in the service area.

Limitations, copayments, and restrictions may apply. You must be entitled to Medicare Part A and enrolled in Medicare Part B and must reside in the CMS-approved service area. You must continue to pay your Medicare Part B premium.

If you would like Medicare Advantage or Part D documents in a different language or format, or your coverage has ended and you need proof of coverage or a Certification of Health Insurance Coverage, you can call us 7 days a week, 8a.m. to 8 p.m.

Blue Medicare HMO:
1-888-310-4110 (TDD/TYY 1-888-451-9957)
Blue Medicare PPO:
1-877-494-7647 (TDD/TYY 1-888-451-9957)
Blue Medicare Rx (PDP):
1-888-247-4142 (TDD/TYY 1-888-247-4145)

The information on this page is current as of 10/01/2012.

Y0079_5875 CMS Approved 10012012