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If you have questions or concerns or just want to give us feedback about your Blue Medicare HMO/PPO or Prescription Drug plan, please call and speak with one of our Customer Service Professionals. Contact Us

If we are unable to assist you, visit https://www.medicare.gov/MedicareComplaintForm/home.aspx to file a complaint with Original Medicare. For more information, you can visit the site of the Medicare Ombudsman on the Medicare.gov site at http://www.medicare.gov/navigation/help-and-support/ombudsman.aspx?AspxAutoDetectCookieSupport=1

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Benefits, formulary, pharmacy network, premium and/or co-payments/co-insurance may change on January 1 of each year. Please contact BCBSNC for details.

Blue Cross Blue Shield of North Carolina (BCBSNC) is a Medicare Advantage organization with a Medicare contract to provide HMO and PPO plans. BCBSNC is a Medicare-approved Part D sponsor. BCBSNC does not discriminate based on race, ethnicity, national origin, religion, gender, age, mental or physical disability, health status, claims experience, medical history, genetic information, evidence of insurability or geographic location within the service area. All BCBSNC items and services are available to all eligible beneficiaries in the service area.

Limitations, copayments, and restrictions may apply. You must be entitled to Medicare Part A and enrolled in Medicare Part B and must reside in the CMS-approved service area. You must continue to pay your Medicare Part B premium.

If you would like Medicare Advantage or Part D documents in a different language or format, or your coverage has ended and you need proof of coverage or a Certification of Health Insurance Coverage, you can call us 7 days a week, 8a.m. to 8 p.m.

The information on this page is current as of 04/01/2013.

Y0079_6154 CMS Approved 04162013