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Important Legal Information and Disclaimers

Blue Medicare HMO, Blue Medicare PPO, and Blue Medicare Rx (PDP) Members

Health and Wellness

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Case Management Programs

In certain health situations, members are eligible to work one-on-one with a case manager.

Our registered nurses have experience with important health issues and they're here to assist you. Sometimes, health conditions can create risks or complexities that require additional health care support. That's why we're here to help.

The programs are designed to help members better understand and manage their condition. You may be eligible for a case manager if you're diagnosed with any of the following health conditions:

  • Chronic Obstructive Pulmonary Disease (COPD)
  • Congestive Heart Failure (CHF)
  • Diabetes
  • One or more complex or chronic medical conditions

Case managers are available at no additional cost to you. Case managers can help you:

  • Learn more about your disease or condition
  • Identify and monitor your health care needs
  • Apply self-management strategies
  • Eliminate obstacles to receiving care
  • Navigate the health care system
  • Identify and locate resources in your community

To request services from a Blue Medicare HMO or Blue Medicare PPO case manager, please call toll free at 1-877-672-7647, Monday - Friday, 8 a.m. to 4:30 p.m.

As a member of Blue Medicare HMO or Blue Medicare PPO, you may be eligible to receive disease-specific information, resources and support through our partnership with Accordant Health Services. The AccordantCareTM program aims to reduce the frequency and severity of crisis events for members who have any of the following chronic conditions:

  • Multiple Sclerosis
  • Parkinson's Disease
  • Systemic Lupus Erythematosus (SLE)
  • Myasthenia Gravis
  • Sickle Cell Disease
  • Cystic Fibrosis
  • Hemophilia
  • Scleroderma
  • Polymyositis
  • Chronic Inflammatory Demyelinating Polyradiculoneuropathy (CIDP)
  • Amyotrophic Lateral Sclerosis (ALS)
  • Dermatomyositis
  • Gaucher Disease

The AccordantCare program features a full range of support services, including:

  • 24-hour telephone access to nurse specialists and a team of health care
  • Personalized health evaluations by phone or Internet to help identify early warning signs of potential complications and learn preventive self-care strategies
  • Regular communications with your physicians alerting them to changes in your health status and specific health needs
  • Customized educational materials, including brochures and monthly newsletters, with useful information about chronic conditions and tips for managing your condition

For more information about the AccordantCareTM program, visit the Accordant Web site or call toll free 1-800-948-2497.

To request services from a Blue Medicare HMO or Blue Medicare PPO case manager, please contact Customer Service 7 days a week, 8am to 8pm:

Blue Medicare HMO

1-888-310-4110

Blue Medicare PPO

1-877-494-7647

For the hearing and speech impaired

1-888-451-9957 (TTY/TDD)

Seven days a week
8 a.m. - 8 p.m.



Important Legal Information and Disclaimers

The information on this page is current as of 10/1/2014.

Y0079_6741 CMS Approved 10022014