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Our Mission

Blue Cross and Blue Shield of North Carolina is a leading health services company.
We deliver quality products, information, and services to help our customers improve their health and well-being.

History & Facts

We were the first Blue Cross plan to provide dependent benefits, and in 1933 we covered the delivery of the first "Blue Cross" baby.Blue Cross and Blue Shield of North Carolina (BCBSNC) is a leader in delivering innovative health care products, services and information to more than 3.7 million members, including approximately 900,000 served on behalf of other Blue Plans. The company offers its members discounts and information on a wide variety of health-related services at no additional cost. BCBSNC also offers life, dental and disability insurance products. For 76 years, the company has served its customers by offering access to quality health care at a competitive price and has served the people of North Carolina through support of community organizations, programs and events that promote good health.



About Our Company:1

Headquarters: Chapel Hill, N.C.
Major operations centers: Durham, N.C.; Winston-Salem, N.C.
Founding: August 7, 1933, as the Hospital Care Association
Current membership: More than 3.7 million
Employees: 4,900
Service area: All 100 counties of North Carolina

Mission Statement


Operations Highlights:2

Number of claims paid annually: 41.8 million
Value of annual claims: $9.4 billion
Daily phone calls received: 20,373
Taxes paid annually: $173.8 million
Economic impact of payroll and benefits: $334.5 million



Membership Breakdown (9/30/08)

BlueCard: 865,614
Indemnity*: 259,880
PPO**: 2,463,745
HMO: 105,028

Total Membership: 3,724,267

*Includes State Health Plan Indemnity, Medicare Supplemental, NC Health Choice
**Includes FEP PPO



Network Overview:

Our network of health care providers covers all 100 counties and includes:3

  HMO PPO
Primary Care: 4,953 4,974
Specialists:4 16,629 17,287
Hospitals:5 112 113



Key Dates:6

BCBSNC celebrated its 75th anniversary in 2008.

1933: Hospital Care Association founded
First "Blue Cross" baby born at Durham's Watts Hospital
1934: Hospital Saving Association founded
1968: Hospital Care and Hospital Saving associations consolidate as North Carolina Blue Cross and Blue Shield
1973: Company's distinctive headquarters building opens in Chapel Hill.
Company changes its name to Blue Cross and Blue Shield of North Carolina.
1979: First electronic claim submitted to BCBSNC.
1998: Customer Service Center opens in Durham
2001: BCBSNC purchases PARTNERS National Health Plans of North Carolina, Inc.; establishes major operations center in Winston-Salem.
2005: BCBSNC North Carolina workforce tops 4,000.
2007: Membership tops 3.5 million.



Awards and Recognition:

DiversityInc: Women Worth Watching in 2009, Maureen K. O'Connor
Working Mother: 2007, 2008 Top 100 Best Companies
DiversityInc: 25 Noteworthy Companies, 2008
National Business Group on Health: 2008 Gold Award, Best Employers for Healthy Lifestyles (third year in a row)
Business Leader: 2007-2008 Business Leader of the Year, Bob Greczyn
NC Prevention Partners: 2007 Award for Preventive Benefits Excellence
Carolina Parent: 2008 Family-Friendly 40 (ninth consecutive year)
Harvard Medical School: 2006 BlueWorks Award for BCBSNC healthy weight program for members


1 BCBSNC internal and historical data, 9/30/08

2 Claims and financial information from BCBSNC internal data, 12/31/2007. Call number from BCBSNC internal data, 9/30/08

3 Network participation as of 9/30/08

4 Includes all specialists, MD/non-MD

5 There are 114 general, acute-care hospitals in North Carolina

6 BCBSNC historical data