Help

Supported Browsers and Browser Settings

We currently support Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.6, Google Chrome 6.0 or higher and Apple Safari 4.0 or higher when viewing most of this website. If you are completing an application or are having difficulty accessing some sections of our website, you will need to use Internet Explorer 7.0 or higher. You can check your current browser version by activating the browser and then clicking on "Help" at the top of the menu bar.

If you are using AOL, you may remain connected to the Internet with AOL but you will need to open Microsoft Internet Explorer 7.0 or higher and use it to navigate this website.

Download the latest version of Internet Explorer

Download the latest version of Firefox

Download the latest version of Safari

Download the latest version of Chrome

Cookies
A "cookie" is a small text file a Web site can use to recognize repeat users. This recognition helps you bypass the plan selection screens and allows BCBSNC to remember you from your last visit. By looking at your cookie, BCBSNC can better organize and allocate resources to improve your browsing experience. Cookies must be turned on in order to fully utilize some of the features of bcbsnc.com.

JavaScript
Our site uses JavaScript to help our users successfully complete quotes and applications as well as use other site features. We recommend you enable JavaScript in your browser.

Tool bars
If you use a tool bar such as Yahoo or Google bar, please disable it by right clicking directly on the tool bar before you begin the application process. These tools may interfere with clear presentation of the application.

Adobe Reader
You will need Adobe Reader 5.0 or higher to download some forms and documents on bcbsnc.com

Allowing bcbsnc.com pop-up windows

If you are having trouble accessing some interactive features of bcbsnc.com, a pop-up blocker or ad blocking software that you may have installed could be the problem.

If you are running a pop-up blocker or ad blocker, please review that product's documentation for instructions on overriding the blocking feature. You may want to ensure that pop-ups on http://www.bcbsnc.com are allowed.

How to allow pop ups for the browsers supported by bcbsnc.com

In Internet Explorer

  • Go to the browser's Tools menu and select Pop-up Blocker ยป Pop-up Blocker Settings.
  • Enter www.bcbsnc.com and click Add.

In Firefox

  • Go to the browser's Tools menu and select Options. In the window that appears, select Content.
  • Uncheck the block pop-up windows option or click Exceptions to add www.bcbsnc.com to the list of sites that you want to allow to display pop-ups.

In Safari

  • Click Safari > Preferences.
  • In the window that displays, click Security.
  • Uncheck Block pop-up windows.
Completing the application

Creating a User ID and Password

To submit an application with BCBSNC, you will need to create a User ID and password. Your User ID needs to be at least 6 characters long and may be a combination of letters or numbers. Special characters are not allowed (such as *, @, %).

Your password must be at least 6 characters long and must contain at least one number or symbol.

You only need one User ID and password. You can use this User ID for multiple applications and you can use the same User ID when you register for Member Services after you purchase your BCBSNC plan.

Text Box

There is a maximum of 256 characters allowed in the text boxes that request information about certain health conditions. Special characters (such as *, @, %) are not allowed and will cause errors.

Receiving BCBSNC e-mail

BCBSNC e-mail may be filtered out by some e-mail providers as "spam." If you are expecting an email from BCBSNC and you have not received it in your inbox, it might be in your "junk" folder. Check with your e-mail provider on how to add BlueAdv-Info.PO2.BCBSNC@bcbsnc.com and rate-quote@bcbsnc.com to your "safe" list. Please note, if you provide us with your email address, we will only use it for the communications you have requested and will never release your email address to a third party.

Linking to Pages (Bookmarks)

When you find a Web site that you think you will want to return to on a regular basis (like bcbsnc.com), you may find it helpful to create a "bookmark" in your Web browser. We recommend that you only save www.bcbsnc.com as your bookmark so you always have the most updated and current information about BCBSNC that is available.

Website Security

BCBSNC has taken steps to protect information collected from our online visitors against unauthorized access and use. All online forms that include information captured from our users are secured using a Secured Socket Layer (SSL), which encrypts the information as it travels from the desktop to our server. BCBSNC is committed to ensuring transaction security and privacy. BCBSNC obtains certification from industry-recognized security vendors to ensure that our systems meet security standards. As an additional security measure, BCBSNC uses a firewall to prevent unauthorized access to our site. Site personnel monitor activity logs at regular intervals to look for unauthorized intrusions.

For your protection, please do not send e-mail to us that contain your personal health information. We cannot guarantee the security of these e-mails before they reach us, in contrast to the security precautions in place when you send us personal information via an online form on this Web site.