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Top Frequently Asked Questions

How long will it take to get my Member ID card?

We will mail you a new ID card within 7-10 business days. In the meantime, you can view or print a temporary ID card online.

You'll need to follow these steps:

  1. Log in to Blue Connect
  2. Click Account
  3. Click Get a New ID Card. You'll see the option to print a temporary ID card.

If your policy is cancelled, however, you won't be able to order a new one.

How can I see and manage all of my policies in one place? Can I add them to my account?

First, you'll need to log in to Blue Connect and have your Member ID card ready and follow these steps:

  1. Click Account and click Add a Policy.
  2. On the Add a Policy page, enter your information and click Next.
  3. Enter your Member ID number and click Next. (It's the two-digit number to the right of your name).
  4. Confirm your security question and email address prior to clicking submit.
  5. You should see the policy added to the list on the Account Overview page.

If you've already registered another plan on another user account, you'll see "Your policy has already been registered." You'll be asked to sign in to that account. Once you enter your User ID and password, you'll have the option to combine the accounts.

I'm trying to change my password and I can't get into my account. What do I do?

You can:

  • Call Web Support at 1-888-705-7050
  • Email us
Do I have a grace period for making premium payments?

Yes, all members have a grace period and it starts from the due date on the invoice.

  • The standard grace period is 25 days. You should pay no later than the 1st of the month following the due date.
  • If you purchased your plan on the Health Insurance Marketplace and aren't eligible for a tax credit, you have a 25 day grace period.
  • If you purchased your plan on the Health Insurance Marketplace and are eligible for a tax credit, you have a 90 day grace period.
My account states my payment is overdue but it's still within my grace period. Why do I see overdue?

The Past Due date doesn't include your grace period. You have until your grace period expires to make a payment.

Is it possible to pay just one month and not the total amount due?

You can pay the current month's payment online or by Pay by Phone 1-800-333-7009.

To pay online, you'll need to pay the exact amount for that month as long as it's not past your grace period. If you're only paying the current month's amount, make sure the payment matches the amount in the Balance Forward field in the Current account status section.

If it's past your grace period, you must pay the total amount due or your policy will be cancelled.

How do I make changes to my credit card and bank draft information?

Follow these steps:

  1. Log in to Blue Connect
  2. Click Account
  3. Click Manage Billing & Payments
  4. Click Edit My Billing Profile on the right

If you're canceling recurring payments and no further action is taken, the change to your account profile will take affect for the next billing period.

You can make changes as long as it's not within 10 days of your invoice date. During this period you will be unable to cancel recurring payments.

I was making a payment and there was a technical issue or problem. How can I tell if my payment went through?

You can:

  • Call Web Support at 1-888-705-7050
  • Send us a secure message through Blue Connect
  • Email us
How do I cancel my policy?

If you purchased your own plan through, you will need to cancel your plan on

If you purchased your own plan without going through, you can request to cancel your plan through Blue Connect.
Here's how:

  1. Log in and go to your Blue Connect Inbox
  2. Click the Compose button
  3. Select Cancel My Plan as your message topic
  4. Fill out the request form and submit

Otherwise, please call the number on the back of your ID card for assistance.

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