Top Frequently Asked Questions
- How long will it take to get my member ID card?
If you have requested a duplicate or replacement ID card, we will mail you a new ID card within 7-10 business days. If your policy is canceled, you won't be able to order a new ID card. If you have purchased a new policy, your time frame may be slightly different.
You may also view a digital version of your ID card information online.
To get your digital ID:
- Log in to Blue Connect
- Click Account
- Click Get Your ID Card.
- Click View Digital ID Card*. You'll see an image of the front and back of your ID card and the option to download and/or print.
*In some circumstances, your button may say Print Temporary ID instead of View Digital ID Card. Either way, you will have access to the plan information you need for your next doctor or pharmacy visit.
- How can I see and manage all of my policies in one place? Can I add them to my account?
You can manage all of your policies through the same account by adding them to your account. First, you'll need to log in to your account on Blue Connect. Have your Member ID card ready and follow these steps:
- Click Account and click Add a Policy.
- On the Add a Policy page, enter your information and click Next.
- Enter your Member ID number and click Next. (Your Member ID is the two-digit number to the right of your name).
- Confirm your security question and email address prior to clicking Submit.
- You should see the policy added to the list on your Account page.
If you've already registered another plan on another user account, you'll see "Your policy has already been registered." You'll be asked to sign in to that account. Once you enter your User ID and password, you'll have the option to combine the accounts.
- I'm trying to change my password and I can't get into my account. What do I do?
You can call Web Support at 1-888-705-7050 or go to the Contact Us page to email or call us.
- Do I have a grace period when paying my bill past the due date?
A grace period is a specific amount of time allowed after a due date to make your payment so that services can continue (in this case, your policy is not canceled immediately after a missed payment).
All Blue Cross NC individual plan members have a grace period, which starts from the due date on your invoice but can vary depending on your plan. You should make a payment by 6 p.m. Eastern Standard or Daylight Savings Time on the 1st of the month, but if you can't, you have time before your plan is canceled.
- The standard grace period is 25 days.
- Health Insurance Marketplace members (you bought your plan using the ACA exchange) without a tax credit have a 25-day grace period.
- Health Insurance Marketplace members with a tax credit have a 3-month grace period.
Risks of late payments:
- It is still possible during this time for your claims to be denied.
- If you don't get caught up on payments, your policy will be canceled.
- My account states my payment is overdue, but it's still within my grace period. Why do I see overdue?
Your bill's due date doesn't include your grace period. Your account is overdue by 6 p.m. on the official due date until you've paid in full. You have until your grace period expires to make a payment.
- Is it possible to pay just one month and not the total amount due?
You can pay the current month's payment online through Billing & Payments when you log in to Blue Connect or by phone at 1-800-333-7009. NOTE: Unfortunately, Medicare members currently do not have the ability to pay by credit card online or by phone.
If you're paying online, you have the option to pay the Past Amount Due or the Total Account Balance. If it's past your grace period, you must pay the Total Account Balance or your policy will be canceled.
- How do I make changes to my credit card and bank draft information?
Follow these steps:
- Log in to Blue Connect
- Click Account
- Click Manage Billing & Payments
- Click Edit Billing Preferences
If you're canceling automatic recurring payments and you take no other action, the change will apply to the next billing period.
You can make changes as long as it's not within several days of your draft date. During this period, you will be unable to make changes to AutoPay or cancel recurring payments. Go to Billing & Payments in Blue Connect for more detail on when you can make changes.
- I was making a payment and there was a technical issue or problem. How can I tell if my payment went through?
If you're concerned about your payment status, you can contact Customer Service. Find the contact option best for you by logging in to our website (Blue Connect), or use the public Contact Us page if you are unable to log in.
- How do I cancel my insurance plan?
If you purchased your own plan through the ACA Federal Marketplace/Exchange (HealthCare.gov), you will need to cancel your plan on HealthCare.gov.
If you purchased your own plan without going through the ACA Marketplace, you can request to cancel your plan through Blue Connect.
- Log in and go to your Blue Connect Inbox
- Click the Compose button
- Select Cancel My Plan as your message topic
- Fill out the request form and submit
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