Skip Navigation

Health Plan Benefits
for Federal Employees


Support for your journey to better health.



November 1st - January 31st is the annual re-enrollment period. See your human resources representative for more details.

What are you looking for?

Healthy EndeavorsSM1 Program

Get help making better choices about living a healthier life. Talk with a trained nurse health coach today. Health education based on practice and preventive health guidelines. You may opt out of the program at any time if you no longer wish to participate by calling the number below.

LEARN MORE 1-888-392-3506

Case Management

Our nurse case manager can help you understand how to manage your condition, and reach your best level of health and wellness. Call a case manager today.

LEARN MORE 1-888-234-2415

Nurse Line

For questions about your health or where to get care, talk to a caring professional 24/7.

LEARN MORE 1-888-258-3432

Choose a Doctor

A doctor or Primary Care Provider (PCP) can help you make better choices about your health care. A PCP can:

Suggest specialists
Talk with other doctors for you
Keep all records of your care in one place

Using a doctor or provider in the FEP network could mean lower costs for you. Our directory of preferred providers gives you the control to choose your medical and wellness specialists while saving you money on medical costs through our negotiated discounted rates.


Already Have a Doctor?

Take your Member ID Card with you and show it when you go for your visit.



ID Card

Need a New Doctor?

We can help you find the right one.



FIND A DOCTOR

Mental Health and Substance Abuse

Get support online. Register at Magellan Health Services or call 1-800-288-3976.1

Medications

Some prescription drugs require approval before you can get them. See your Service Benefit Plan Brochure, call 1-800-222-4739 or the Retail Pharmacy Program at 1-800-624-5060 to learn more.


Pharmacy Benefits & Prescription Drug Approvals

Talk to a Licensed Pharmacist

The Patient-Centered Care Program is available at no extra cost. Set up one-on-one phone calls with a trained pharmacist to learn more about your medications and reduce unwanted side effects.

The pharmacist can also answer your questions about related lab tests and send you a personal care plan to share with your doctor.

Call us at 1-866-465-2505 to learn more.

Manage Your Health

Some health issues come with risks and complications that need extra support.


Healthy EndeavorsSM1 Program

Get help making choices about living a healthier life, talk with a trained nurse health coach by phone or email, and get reading materials delivered right to your door at no extra cost.

You may be eligible if you have any of these health concerns:

  • Alcohol and/or drug abuse
  • Anxiety, panic attacks or stress
  • Asthma
  • Diabetes
  • Heart disease
  • Medication issues
  • Obesity
  • Tobacco use
  • COPD (Chronic Obstructive Pulmonary Disease)

Our brochures, give you more details about how we can help you.


To learn more about Healthy EndeavorsSM1, call 1-888-392-3506 or email healthy_endeavors@bcbsnc.com.

Monday-Friday 8:00 a.m. - 5:00 p.m. EST.




Case Management

If you've been diagnosed with any of the following health conditions, our nurse case managers can provide education, resources, coordinated care and communication with your doctor, and help create a preventive care plan for healthier living.

  • Cancer
  • Stroke
  • Trauma
  • Kidney disease
  • Eating disorders
  • Organ transplant
  • Orthopedic surgery
  • GI/stomach/bowel surgery
  • Head or spinal cord injuries
  • Complex rehabilitation needs
  • High-risk pregnancy, premature births
  • Depression, bipolar disorder or schizophrenia

Call a Nurse Case Manager at: 1-888-234-2415, Monday - Friday, 8:00 a.m. - 5:00 p.m. EST.

There's no extra cost to you.


Nurse Line

Call our 24/7 Nurse Line for advice on medical symptoms, healthy living, chronic condition management, preventive care and more. Registered nurses can help you day or night.

Call 1-888-258-3432. Your conversations are always confidential.


Get Pre-Approved for Medical Services

There are some services you must get approved before you make your appointment. If you're thinking about one of these services, call us at 1-800-222-4739.

  • Hospice
  • Inpatient hospital admission
  • Prescription drugs
  • Outpatient surgical services
  • Organ/tissue transplants
  • Behavioral health and substance abuse (call Magellan Health at 1-800-288-3976)

Health Information & Resources

Try one or all of these resources to help you meet your health goals.

Resources for Health Benefit Officers (HBOs)

Are your employees asking about health benefits? Do they want to know the difference between basic and standard options? Do you know about our Blue Vision products? Do you want to offer employees a Walking Works® wellness program, or diabetes prevention and management session?

Your Federal Employee Program (FEP) Field Service Team can provide you:

  • Important numbers to learn more about health insurance
  • An overview of the benefit education and wellness/fitness programs available to your agency
  • Agency/personnel change forms
  • Meetings and activities request forms for your employees
  • Customizable activity posters for promoting events at your agency
  • Wellness posters and HBO newsletters

We can offer you a suite of programs, designed to meet the needs of your workforce, and keep your employees informed and educated. For more information, email us at fepsales@bcbsnc.com.

Our brochures, newsletters and posters give you more details about how we can help you.

Who to Call?


    FEP Customer Service 1.800.222.4739

  • Monday - Thursday, 8 a.m. to 4:30 p.m.
  • Friday, 8 a.m. to 3 p.m.
  • Closed for lunch daily, 12:30 p.m. to 1:30 p.m.

    FEP Blue Dental Customer Service

  • 1.855.504.BLUE (2583)

    FEP Blue Vision Customer Service

  • 1.888.550.BLUE (2583)

    FEP Sales

  • Email: fepsales@bcbsnc.com
  • Fax: 919.765.3888

    24/7 Nurse Line

  • 1.888.258.3432

    Vision Care Affinity Discount Program

  • 1.800.551.3337

    Pre-admission Certification

  • 1.800.672.7897

    Retal Pharmacy Program

  • 1.800.624.5060
  • Monday - Friday, 8 a.m. to 9 p.m.

    Behavioral Health Hotline

  • 1.800.288.3976

    Mail-order Prescription Drug Program

  • 1.800.262.7890

    Worldwide Coverage Assistance Center

  • 1.804.673.1678