Information and resources
Online and phone support
Other useful information
What's new with your plan?
Visiting your doctor
Questions about your health?
Answers available 24-7
Have a health care question? Call us day or night. Our registered nurses are available to review your symptoms and provide you with important health information. Our nurses take the time to thoroughly address your questions and concerns to help you make informed decisions about your health.
You can also visit the 24 Hour Nurseline.* You'll need to register for access.
Or call our 24-hour Nurse Line, at 1-888-BLUE-432 (1-888-258-3432).
* The online/phone support offered on this webpage are not part of your health benefits plan. They are intended to be a resource only. Please consult your doctor if you have any questions. Blue Cross and Blue Shield of North Carolina (BCBSNC) does not exercise editorial control over the pages following the link. BCBSNC reserves the right to discontinue access to these services at any time.
Not sure about next steps?
Do you have additional concerns about your health? Not sure what to do next?
What members are saying
"My health coach was an excellent motivator. She offered practical ways in which I could improve my physical and mental health."
"My health coach was very good and helped me a lot with managing my condition."
"My case manager was excellent. I knew I was in good hands and that she cared."
"We were completely surprised by the first call by the case manager before surgery. She was very helpful and fully explained the process even better than the doctor."
Read more testimonials and other important news in our newsletters.