Your plan for better healthSM1

Questions about medication issues?

What you need to know


For any medication to be effective, it's important to understand its effects and how it works. If you're looking for ways to minimize unwanted side effects or adverse drug interactions, or you want to improve your communication with your doctor about your medication, we can help.

Visit the 24 Hour Nurseline.* You'll need to register for access. Or call our 24-hour Nurse Line, at 1-888-BLUE-432 (1-888-258-3432).

Patient-Centered Care Program

The Patient-Centered Care Program is available under your Service Benefit Plan coverage at no additional cost. The program provides you with one-on-one scheduled telephone appointments with trained pharmacists to help you better understand your drug therapy, reduce unwanted side effects, minimize serious drug-related problems and help you reach your drug therapy goals. The pharmacist will also answer any questions regarding your medications and related laboratory tests. Your pharmacist will send you a personal care plan that you can share with your doctor and other health care providers. Patient-Centered Care is dedicated to continuous care that helps you actively engage in managing your health.

For information about this program, call 1-888-392-3506.

* The Nurse Call Line is not part of your health benefits plan. It is intended to be a resource only. Please consult your doctor if you have any questions. Blue Cross and Blue Shield of North Carolina (BCBSNC) does not exercise editorial control over the pages following the link. BCBSNC reserves the right to discontinue access to these services at any time.

Not sure about next steps?

Do you have additional concerns about your health? Not sure what to do next?

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