Main phone number and addresses:
1-800-250-3630
Address for general correspondence:
Blue Cross and Blue Shield
of North Carolina
PO Box 2291
Durham, NC 27702
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Address for special deliveries, FedEx or UPS:
Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
5901 Chapel Hill Road
Durham, NC 27707 |
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BCBSNC Customer Service:
1-877-258-3334
(toll-free)
Fax: (919) 765-3561
8a.m. - 6p.m., Monday-Friday,
except holidays
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For member questions regarding your benefits, claim inquires and new ID card requests |
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Group Service Advisors:
Fully-Insured Groups
1-877-237-6275 (toll-free)
GroupAdministrator@bcbsnc.com
ASO Groups
1-800-621-5015 (toll-free)
ASOGroupAdministrator@bcbsnc.com
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For questions regarding bills, enrollment or the Employer Reference Guide |
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Medicare Secondary Payer Demand Notices:
Attn: MSP Intake Coordinator
Blue Cross and Blue Shield
of North Carolina
Claims Operation Management
P.O. Box 2291
Durham, NC 27702-2291
Fax: (919) 287-8782
MSP.ReqCorrsub@bcbsnc.com
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For any correspondence relating to an MSP Demand |
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Membership Resolution Team:
1-877-237-6275
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Small Group Sales:
1-800-291-6315
Small.Business@bcbsnc.com
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For groups with 1 to 50 employees |
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Large Group Sales:
See Below
| Charlotte Sales Office:
3530 Toringdon Way, Suite 404
Charlotte, NC 28277
Phone: (704) 561-2700
Fax: (704) 676-0498 |
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For groups with 51 or more employees
Please contact the regional sales office nearest you
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National Accounts:
New Sales
8701 Red Oak Boulevard, Suite 300
Charlotte, NC 28217
Telephone: (704) 561-2709
Fax: (704) 676-0498
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Groups with more than 2,500 employees in multiple states |
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Member Health Partnerships Enrollment:
1-800-218-5295
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To enroll in one of our Member Health Partnerships |
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Federal Employee Program:
1-800-222-4739
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For information about the Federal Employee Program. You may also visit www.fepblue.org |
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Hearing Impaired (TDD):
1-800-442-7028
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For the hearing impaired |
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Web Manager:
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If you have technical questions or feedback concerning this Web site please send an e-mail detailing the problem. Please include the date and time that the problem occurred along with the error message that you received.
This e-mail address is not for membership, claims, billing or benefit inquiries. Please log in as a member to access our My Member Services self-service functions on the Web site, or call us at the toll-free number on your BCBSNC ID card for inquiries related to those issues.
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