Contact UsCustomer Service - Current MembersFor help with benefits, claims, billing, ID cards, and more you can go online or call us to get the help you need. Customer Service representatives are available Monday - Friday, 8 a.m. - 9 p.m. E.S.T Call us to:
For fastest service, call your plan-specific Customer Service phone number. You can find this number on the back of your ID card. You can also log in to Member Services and find this number on the Contact Us page. If you are unable to access your plan-specific number, you can call: 1-800-446-8053. Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan. Effective 11/05/2012, Onsite Member Services will be available to answer your questions at: Onsite Member Services 1965 Ivy Creek Blvd Durham, NC 27707 Monday - Friday, 8 a.m. - 5 p.m. Plan Sales - Help with Purchasing a Plan
Corporate AddressesMailing Addresses
Network Management
Street Addresses
Charlotte Sales Office
Durham Sales Office
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Web HelpFor questions about billing, registration, finding information in Member Services and password resets for Member Services:
For questions about membership, claims or benefit inquiries, please call the phone number listed on the back of your member ID card. 2013 Holiday ScheduleOur offices will be closed on:
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