Contact Us

Customer Service

Online or Mobile:

Log in at to view your current benefits, see an Explanation of Benefit, check claims, find a doctor, compare treatment cost estimates, find a drug and more.

Telephone (8 a.m. - 9 p.m., M-F):

For questions about your benefits, bills, claims or ID card:

  1. Call the Customer Service number printed on the back of your member ID card
  2. If you do not have your ID card with you, please call: 1-800-446-8053.
  3. You may also schedule a call to speak with Customer Service at a time most convenient for you. With virtual hold, you can choose to either keep your place in the call queue for a call back as soon as a customer service professional is available, or receive a call at a specific time.

Best time to call? In the evenings 7-9pm.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

Retail Locations

Visit us at one of our retail locations to speak with a licensed agent or Customer Service representative.

Find a Local Agent

Search our directory for a BCBSNC agent in your area.

In Person:

Visit us at:
Onsite Member Services
1965 Ivy Creek Blvd
Durham, NC 27707
Hours: 8 a.m. - 5 p.m., M-F

Open Enrollment Period Only
(now through Friday Feb. 13, 2015):

5901 Chapel Hill Road
Durham, NC 27707-3346
Hours: 8 a.m. - 5 p.m., M-F

2014 Holiday Schedule:
(Office Closed)
New Year's DayJan 1
MLK Day Jan 20
Good Friday Apr 18
Memorial Day May 26
Independence DayJuly 4
Labor Day Sep 1
Thanksgiving Nov 27-28
Christmas Dec 25-26

Technical Support (Web Help):

Please Note: Technical Support cannot answer questions about your personal account do not send personally identifiable information (like your Subscriber ID number) by email. For account questions, call the number on the back of your Member ID Card.

For questions about Registration, Finding Information in Member Services, or Help Resetting Your Password, send us an email or call 1-888-705-7050 (8 a.m. 9 p.m. M F)

For Billing questions, please see our Billing & Payments Frequently Asked Questions (FAQ) page.

Questions about Health Care Reform?

Visit our health care reform education website (

Need Help to Purchase a Plan?

Individual or Family (People under age 65):


Medicare-Eligible Plan Information:

Blue Medicare


Blue Medicare HMO
Blue Medicare PPO

1-800-922-3140 (TYY)

Blue Medicare Rx (PDP)
1-800-922-3140 (TYY)

8 a.m. - 8 p.m., seven days a week.

Group Plans (Company Sponsored):


Corporate Addresses

General Correspondence, National Sales & Triangle Regional Sales

Mailing Address:

Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702

Street Addresses (Deliveries):

Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
5901 Chapel Hill Road
Durham, NC 27707

Network Management:

Are you a provider? Contact Network Management

Charlotte Sales Office:

3530 Torington Way
Suite 404
Charlotte, NC 28277

(704) 561-2700
Toll free: 1-800-242-1293

Durham Sales Office:

P.O. Box 2291
Durham, NC 27702-2291

(919) 765-4600
Toll Free: 1-800-228-6216

2013 Holiday Schedule:
(Office Closed)
New Year's DayJan 1
MLK DayJan 21
Good FridayMar 29
Memorial DayMay 27
Independence DayJuly 4
Labor DaySep 2
ThanksgivingNov 28-29
ChristmasDec 24-25