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Customer Service


Email

For questions about your plan, ID cards, benefits, coverage, registration, help resetting your password and cancellation, contact us by email here.


For billing and claims questions, please contact us by telephone (see below for details).

Online or Mobile:

Log in to BlueConnectNC.com to view your current benefits, see an Explanation of Benefits, check claims, find a doctor, compare treatment cost estimates, find drug information and more.

Telephone (8 a.m. - 7 p.m., M-F):
The Customer Service Call Center will also be open 9 a.m. - 1 p.m. on the following Saturdays: April 2, April 23, April 30.

For questions about your benefits, bills, claims or ID card:

  1. Call the Customer Service number printed on the back of your member ID card
  2. If you do not have your ID card with you, please call: 1-800-446-8053 or 1-800-442-7028 (TTY/TTD).
  3. You may also schedule a call to speak with Customer Service at a time most convenient for you. With virtual hold, you can choose to either keep your place in the call queue for a call back as soon as a customer service professional is available, or receive a call at a specific time.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.


Find a Local Agent

Search our directory for a BCBSNC agent in your area.

In Person:

Visit us at:
Onsite Member Services
1965 Ivy Creek Blvd
Durham, NC 27707
Hours: 8 a.m. - 5 p.m., M-F



  
2016 Holiday Schedule:
(Office Closed)
 
New Year's DayJan 1
MLK Day Jan 18
Good Friday Mar 25
Memorial Day May 30
Independence Day July 4
Labor Day Sep 5
Thanksgiving Nov 24-25
Christmas Dec 23-26
  

Questions about Health Care Reform?


Visit our health care reform education website (nchealthreform.com).



Need Help to Purchase a Plan?


Individual or Family (People under age 65):

1-800-324-4973
Monday-Thursday, 8 a.m. - 6 p.m.; Friday 8 a.m. - 5 p.m.


Medicare-Eligible Plan Information:

Blue Medicare
Supplemental

1-800-478-0583
Monday-Friday, 8 a.m. - 5 p.m.

Blue Medicare HMO
Blue Medicare PPO

1-800-665-8037
1-800-922-3140 (TTY/TDD)
8 a.m. - 8 p.m., seven days a week

Blue Medicare Rx (PDP)
1-800-661-5518
1-800-922-3140 (TTY/TDD)

8 a.m. - 8 p.m., seven days a week.

Group Plans (Company Sponsored):

1-800-291-6315


Corporate Addresses


General Correspondence, National Sales & Triangle Regional Sales


Mailing Address:

Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702


Street Addresses (Deliveries):

Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
5901 Chapel Hill Road
Durham, NC 27707


Network Management:

Are you a provider? Contact Network Management


Charlotte Sales Office:

3530 Torington Way
Suite 404
Charlotte, NC 28277

(704) 561-2700
Toll free: 1-800-242-1293


Durham Sales Office:

P.O. Box 2291
Durham, NC 27702-2291

(919) 765-4600
Toll Free: 1-800-228-6216

  
2016 Holiday Schedule:
(Office Closed)
 
New Year's DayJan 1
MLK Day Jan 18
Good Friday Mar 25
Memorial Day May 30
Independence Day July 4
Labor Day Sep 5
Thanksgiving Nov 24-25
Christmas Dec 23-26