Contact Us
Customer Service - Current Members
For help with benefits, claims, billing, ID cards, and more you can go online or call us to get the help you need.
Customer Service representatives are available Monday - Friday, 8 a.m. - 9 p.m. E.S.T
Call us to:
- Ask questions about your benefits, bills, claims, or ID card
- Schedule a call to speak with Customer Service at a time most convenient for you
For fastest service, call your plan-specific Customer Service phone number. You can find this number on the back of your ID card. You can also log in to Member Services and find this number on the Contact Us page.
If you are unable to access your plan-specific number, you can call: 1-800-446-8053. Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.
Effective 11/05/2012, Onsite Member Services will be available to answer your questions at:
Onsite Member Services
1965 Ivy Creek Blvd
Durham, NC 27707
Monday - Friday, 8 a.m. - 5 p.m.
Plan Sales - Help with Purchasing a Plan
| Individual & Family
(for people under 65) |
Medicare
(for people over 65) |
Group Plans
(company sponsored) |
1-800-324-4973 |
7 days a week, 8 a.m. to 8 p.m.
Blue Medicare Supplemental 1-800-478-0583
Blue Medicare HMO Blue Medicare PPO 1-800-665-8037 1-800-922-3140 (TYY)
Blue Medicare Rx (PDP)
1-800-478-0583
1-800-922-3140 (TYY)
|
1-800-291-6315 |
Corporate Addresses
Mailing Addresses
-
General Correspondence, National Sales & Triangle Regional Sales
Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702
Network Management
Street Addresses
-
Deliveries
Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
5901 Chapel Hill Road
Durham, NC 27707
Charlotte Sales Office
- 3530 Toringdon Way
Suite 404
Charlotte, NC 28277
(704) 561-2700
Toll free: 1-800-242-1293
Durham Sales Office
-
PO Box 2291
Durham NC, 27702-2291
(919) 765-4600
Toll Free: 1-800-228-6216
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