Contact Us
Customer Service - Current Members
For help with benefits, claims, billing, ID cards, and more you can go online or call us to get the help you need.
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Log In
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The Customer Service number is listed on the back of your Member ID card.
(Monday - Friday, 8 a.m. - 9 p.m.)
Call us to:
- Ask questions about your benefits, bills, claims or ID card
- Schedule a call to speak with Customer Service at a time most convenient for you
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Log into member services anytime to access: - Benefits information
- Claims details
- Order new ID cards
- Find a doctor
- Find prescription information
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Plan Sales - Help with Purchasing a Plan
| Individual & Family
(for people under 65) |
Medicare
(for people over 65) |
Group Plans
(company sponsored) |
1-800-324-4973 |
7 days a week, 8 a.m. to 8 p.m.
Blue Medicare
Supplemental
1-800-478-0583
Blue Medicare HMO
Blue Medicare PPO
1-800-665-8037
1-800-922-3140 (TYY)
Blue Medicare Rx (PDP)
1-800-478-0583
1-800-922-3140 (TYY)
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1-800-291-6315 |
Corporate Addresses
Mailing Addresses
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General Correspondence, National Sales & Triangle Regional Sales
Blue Cross and Blue Shield of North Carolina
P.O. Box 2291
Durham, NC 27702
Network Management
Street Addresses
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Deliveries
Blue Cross and Blue Shield of North Carolina
Corporate Headquarters
5901 Chapel Hill Road
Durham, NC 27707
Charlotte Sales Office
- 3530 Toringdon Way
Suite 404
Charlotte, NC 28277
(704) 561-2700
Toll free: 1-800-242-1293
Durham Sales Office
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PO Box 2291
Durham NC, 27702-2291
(919) 765-4600
Toll Free: 1-800-228-6216
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