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Company Information

Blue Cross and Blue Shield of North Carolina is a leading health services company.
We deliver quality products, information, and services to help our customers improve their health and well-being.

Our Company

Blue Cross and Blue Shield of North Carolina (BCBSNC) is a not-for-profit, fully taxed company with headquarters in Chapel Hill and major operations centers in Durham and Winston-Salem. We are the largest health insurer in the state, with over 4,000 employees1 serving more than 3.7 million customers2. In 2010, salaries and benefits provided to BCBSNC employees represented an economic impact of nearly $385.9 million.3




Our Customer Service

Average customer satisfaction: 8.5 out of 10.04
Number of claims paid in 2010: 48.1 million5
Value of claims paid:$11.5 billion6
Customer service calls received in 2010: more than 3.9 million7

Network Overview

Our network of health care providers includes 92% of medical doctors and 99% of hospitals in the state.

Provider

HMO

PPO

Primary Care

5,215

5,234

Specialists12

19,145

20,045

Hospitals13

113

113

Our Customers8

Product

Membership

PPO9

2,471,106

BlueCard®

887,340

Indemnity10

281,214

HMO11

78,695

TOTAL

3,718,355

Awards and Recognition

BCBSNC has earned the highest level of accreditation from the National Committee for Quality Assurance (NCQA) for its HMO (Personal Care Plan and Blue Care), Point of Service (MedPoint and Blue Choice), and PPO (Blue Options) health plans. BCBSNC joins the elite ranks of health plans nationwide whose level of service and clinical quality meet or exceed NCQA's rigorous requirements for consumer protection and quality improvement

Other Awards

  • AARP: 2010 Best Companies for Workers Over 50 (2008, 2009, 2010)
  • Carolina Parent: Family-Friendly 40 (2010, eleventh consecutive year)
  • Fit Friendly Award, 2010
  • Triads Healthiest Company Award, 2010
  • Diversity Journal: 25 Noteworthy Companies (2009)
  • National Association for Female Executives (NAFE): Top 50 Companies for Executive Women (2010)
  • National Business Group on Health: Best Employers for Healthy Lifestyles (2006, 2007, 2008), Gold Award (2008)
  • Pharmacy Benefit Management Institute: Rx Benefit Innovation Award (2010)
  • Working Mother: Top 100 Best Companies (2006, 2007, 2008, 2009, 2010 - fifth consecutive year)


1 Employment numbers as of 12/31/2010

2 BCBSNC Membership Detail Report - 12/31/2010

3 BCBSNC human resources data. Includes related payroll taxes, employee welfare and acquisition costs.

4 BCBSNC Membership Detail Report - 3/31/2010Customer satisfaction survey results from a random sample of 750 customers, September 2009. Excludes State plan, BCBSNC employee customers, customers under 21 years of age, appeals cases, Medicare Advantage, Medicare Part D, and any customer group that asked not to be surveyed.

5 BCBSNC claims data

6 "BCBSNC 2010 Financial Results Show Stable Finances, Customer Base," BCBSNC press release, March 1, 2011

7 BCBSNC customer service data

8 BCBSNC Membership Detail Report - 12/31/2010

9 Preferred provider organization (PPO) includes State PPO, Federal Employee Program PPO , ACS Benefit Services and National Carolinas Program.

10 Includes State Health Plan Indemnity, Medicare Supplemental, NC Health Choice

11 Health maintenance organization (HMO)

12 Includes all providers, medical doctors, non-medical doctors and specialties of family practice, general practice, internal medicine and pediatrics not counted as a primary care provider. Excludes mental health and chemical dependency providers.

13 Includes general acute care only