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Company Information

Blue Cross and Blue Shield of North Carolina is a leading health services company.
We deliver quality products, information, and services to help our customers improve their health and well-being.

Our Company

BCBSNC is a not-for-profit, fully taxed company with headquarters in Chapel Hill and major operations centers in Durham and Winston-Salem. We are the largest health insurer in the state, with over 4,000 employees serving more than 3.6 million customers.1,2




Our Customer Service

Average customer satisfaction: 8.5 out of 10.03
Number of claims paid in 2010: 48.6 million4
Value of claims paid:$11.8 billion5
Customer service calls received in 2011: more than 4.6 million6

Network Overview

Our network of health care providers includes 92% of medical doctors and 99% of hospitals in the state.

Provider

HMO

PPO

Primary Care

5,455

5,467

Specialists11

18,479

19,402

Hospitals12

115

115

Our Customers7

Product

Membership

PPO8

2,445,963

BlueCard®

945,584

Indemnity9

144,745

HMO10

68,526

TOTAL

3,604,818

Awards and Recognition

BCBSNC has earned the highest level of accreditation from the National Committee for Quality Assurance (NCQA) for its HMO (Personal Care Plan and Blue Care), Point of Service (MedPoint and Blue Choice), and PPO (Blue Options) health plans. BCBSNC joins the elite ranks of health plans nationwide whose level of service and clinical quality meet or exceed NCQA's rigorous requirements for consumer protection and quality improvement

BCBSNC was recognized as one of the World's Most Ethical Companies in 2012 by Ethisphere Institute, a leading international think tank dedicated to the creation, advancement and sharing of best practices in business ethics, corporate social responsibility, anti-corruption and sustainability. Each year, Ethisphere evaluates several thousand companies from around the world and recognizes those few that demonstrate a true commitment to ethical leadership, compliance practices and corporate social responsibility.

Other Awards

  • The American Society for Training and Development (ASTD) BEST Award, 2011 (3rd time recognized)
  • Chief Learning Officer (CLO) Learning in Practice Award, 2011 - Learning Team in the Practitioner category. (2nd consecutive year)
  • AARP: 2010 Best Companies for Workers Over 50 (2008, 2009, 2010)
  • Carolina Parent: Family-Friendly 40 (2010, eleventh consecutive year)
  • Fit Friendly Award, 2010
  • Triads Healthiest Company Award, 2010
  • Diversity Journal: 25 Noteworthy Companies (2009)
  • National Association for Female Executives (NAFE): Top 50 Companies for Executive Women (2010)
  • National Business Group on Health: Best Employers for Healthy Lifestyles (2006, 2007, 2008), Gold Award (2008)
  • Pharmacy Benefit Management Institute: Rx Benefit Innovation Award (2010)
  • Working Mother: Top 100 Best Companies (2006, 2007, 2008, 2009, 2010 - fifth consecutive year)


1 Employment numbers as of 12/31/2011.

2 BCBSNC Membership Detail Report 12/31/2011.

3 Customer satisfaction survey results from a random sample of 750 customers, First quarter, 2012. Excludes State plan, BCBSNC employee customers, customers under 21 years of age, appeals cases, Medicare Advantage, Medicare Part D, and any customer group that asked not to be surveyed.

4 BCBSNC claims data

5 "BCBSNC 2011 Financial Results Show Stable Finances, Investments in Initiatives," BCBSNC press release, March 1, 2012

6 BCBSNC customer service data

7 BCBSNC Membership Detail Report 12/31/2011.

8 Preferred provider organization (PPO) includes State PPO, Federal Employee Program PPO , ACS Benefit Services and National Carolinas Program.

9 Includes State Health Plan Indemnity, Medicare Supplemental, NC Health Choice

10 Health maintenance organization (HMO)

11 Includes all providers, medical doctors, non-medical doctors and specialties of family practice, general practice, internal medicine and pediatrics not counted as a primary care provider. Excludes mental health and chemical dependency providers.

12 Includes general acute care only