bcbsnc.com/mobile
HealthNAV

Your iPhone® and Android health connection.

Find the closest urgent care centers, lower-cost drug options and more. Anytime. Anywhere.

Download for FREE

HealthNAV App for iPhone HealthNAV App for Android

HealthNAV App for iPhone and Android
Urgent Care

Need an urgent care center, now? The Urgent Care finder locates the nearest in-network center using your GPS position — and then maps your way there. The feature will also deliver directions, addresses and phone numbers, so getting there is quick and easy.

Find a Drug

Looking for savings on prescription drugs? Find a Drug helps you find lower-cost drug options, average drug costs and even gives you the ability to save your drug information in one convenient place. It's your drug finder on the go.

My Notes

Ever forget to ask the doctor a question? My Notes offers a helpful list of questions to ask your doctor. You can also record your own notes, prescriptions and reminders -- before you forget them.

Contact Us

Need help or have a question? One tap links you to bcbsnc.com for help and support.

Are there any operating system requirements for downloading and using the app?
Yes. HealthNAV is compatible with iPhone, iPod Touch and iPad with OS 3.0 or later and also with all Android operating systems 2.1 or later. In order for the urgent care navigation feature to work properly you will need to have a device with GPS.
Can I search for an urgent care center if I am outside of North Carolina?

This application uses data for urgent care facilities in North Carolina. However, if you are outside of North Carolina you can still search for urgent care centers from the app by tapping the link to the national Blue Cross Blue Shield Association provider search. Using your mobile device's GPS system, this link will appear when you are outside of North Carolina.

Once at the association's link, BCBSNC members will be directed to enter the first three letters of their ID number, which is printed on the back of the member ID card. From there tap "Find Providers" and then select "Urgent Care." Guests can find the same information by choosing a plan type and then selecting "Find Providers" and "Urgent Care." In addition to urgent care centers, members can also search for in-network providers with the association link. Simply use "Find Providers."

Will urgent care search results update automatically if I move to another location while the search feature is open?

No. Like many mobile apps you will need to refresh your GPS-based search if you change your physical location.

Can I find an urgent care center without using my current location (GPS position)?

The urgent care center search uses your current location by default. If you would like to search from a different location follow these steps:

  • Enter address into the search box. The new address will then be the starting location for a new search.
  • After you complete your search, tap the location target icon to refresh the search feature to start at your current location.
Is the search result information current?

The result data is updated weekly. The last updated time will be displayed on your mobile device screen when you conduct a search. Update times may vary. Contact the provider to be sure they are in-network.

Does the urgent care search also include hospitals?

This application searches for urgent care centers, not emergency departments. In an emergency, please call 911. Some hospitals have urgent care centers as well as emergency departments. What qualifies as an emergency?


Urgent Care

Services provided for a condition that occurs suddenly and unexpectedly and requires prompt diagnosis or treatment such that in the absence of immediate care a person could reasonably be expected to suffer chronic illness, prolonged impairment, or the need for more hazardous treatment.

Emergency Care

Services rendered immediately after the sudden and unexpected onset of a condition that requires medical or surgical care such that in the absence of care the member could reasonably be expected to suffer serious physical impairment or death.

Are the notes I type private?

Yes. Your health information is private and is not collected or stored by anyone. This information is the same as other notes that you store on your mobile device. Only people with access to your mobile device can read your notes.

What is a drug tier?

This search is based on the BCBSNC 4-Tier Formulary used by many of our plans. Drugs are assigned into one of four categories, which are called copayment or coinsurance tiers. They are based on drug usage, cost and clinical effectiveness. To find out if the Tier 4 Formulary applies to you, please refer to your benefit booklet or your BCBSNC member ID card.

The cost listed next to each medication represents the average cost for a typical prescription, based on recent three-month utilization data from BCBSNC prescription claims. The average drug cost takes into account all strengths and dosage forms of a particular drug, and average quantities dispensed. Actual costs may vary according to drug strength, dosage form, and quantity indicated on your prescription. This cost is the average cost before your benefit is applied, and may not reflect what you pay at the pharmacy.

Please refer to your ID card or member benefit booklet for your specific drug benefits. This information is intended as a guide to help physicians and members select cost-effective medications. Drug cost information is not a guarantee of price. Drug prices change throughout the year. Drug cost information on our Web site is updated quarterly with the most recent three-month period of prescription claims. Your pharmacist is also a source of pricing information.

A tier is the level of member copayment or coinsurance for a prescription under a drug benefit plan.

  • Tier 1 are generic drugs with the lowest copayment or coinsurance
  • Tier 2 are preferred brands with the second lowest copayment or coinsurance
  • Tier 3 are non-preferred brands with the second highest copayment or coinsurance
  • Tier 4 are specialty drugs with the highest copayment or coinsurance
What does "average cost" in the drug results screen refer to?

The cost listed next to each medication represents the average cost for a typical prescription, based on recent three-month utilization data from BCBSNC prescription claims

The average drug cost takes into account all strengths and dosage forms of a particular drug, and average quantities dispensed. Actual costs may vary according to drug strength, dosage form, and quantity indicated on your prescription. This cost is the average cost before your benefit is applied, and may not reflect what you pay at the pharmacy.

Please refer to your ID card or member benefit booklet for your specific drug benefits. This information is intended as a guide to help physicians and members select cost-effective medications. Drug cost information is not a guarantee of price. Drug prices change throughout the year.

Drug cost information on our Web site is updated quarterly with the most recent three-month period of prescription claims. Your pharmacist is also a source of pricing information.

I need help with the app. Who do I call?

Call our mobile support team at 1-888-705-7050.

I have feedback or suggestions to make this app better. Can I submit it?

Yes. Simply e-mail us at web.site@bcbsnc.com. We always welcome your feedback and suggestions.