Do you know how your health insurance works? Get your member rights and responsibilities and information essential to being an active partner
in maintaining your good health.

Use Our Guide to Learn:

  • Your rights and responsibilities
  • How to use your benefit booklet
  • How to obtain a copy of our privacy notice
  • Preventive care and why it's important
  • Methods to protect patients' health care needs
  • How to appeal payment decisions
  • The internal and external appeals process
  • Mastectomy benefits
  • How to access utilization management staff
  • Continuity of care
  • How we're improving quality
  • Highlights and accomplishments
  • Contact information