Do you know how your health insurance works? Get your member rights and responsibilities and information essential to being an active partner
in maintaining your good health.

Use Our Guide to Learn:

  • Your rights and responsibilities
  • How to use your benefit booklet
  • Your privacy rights
  • Preventive care and why it's important
  • How to get language services in Spanish
  • Protecting your health care needs
  • Your pharmacy benefits
  • How to appeal payment decisions
  • The internal and external appeals process
  • Notice of mastectomy benefits
  • Access to utilization management staff
  • Continuity of care
  • How we're improving quality
  • Highlights and accomplishments
  • Contact information