Choose the Right Place to Go.

Urgent Care

Sprains. Stitches. Minor illnesses.

For non-life-threatening illnesses and injuries, an urgent care center can be a time and money saver.

Use HealthNAV® to find your closest urgent care and write it down. Simply select "Urgent Care Centers" as your provider type.

Health Line Blue SM

Get answers to your health questions from a specially trained nurse 24 hours a day.

Call Health Line Blue, our nurse support line, at 1-877-477-2424.

From illnesses and injuries to evaluations of treatment options and health coaching, Health Line BlueSM is a no-cost service designed to help you make informed medical care decisions.*

Convenience Care

Flu shots to cold-like symptoms.

Some retail pharmacies offer in-store "convenience care" for treatment of minor health issues.

Search for a convenience care center with HealthNAV. Just select Find a Doctor and choose your plan. Then simply type "convenience care" for your provider type.

Emergency Room

Sometimes the emergency room is the only alternative.

For life-threatening injuries or sudden illnesses, call 911 or go to the closest emergency room.

Be prepared by planning now.
View our symptom / cost comparison chart.

Do You Know Where to Go When You Get Sick or Injured?

There are options for emergency or after-hours care. Use our symptom, time and cost chart to determine the best place to go.

Health Line Blue

Check your Member ID Card for the Nurse Support Line number.

  • Specially trained nurses answer your medical questions
  • Get information about where to go for immediate care
  • Available 24/7
  • Average member wait time:
    18.7 seconds1
  • Your cost: $0

Convenience Care Centers

  • Basic care from a nurse practitioner (Ages 18 months and up)
  • Available on a walk-in basis
  • Extended hours
  • Average member wait time:
    15 minutes
  • Average member cost: $242

Urgent Care Centers

  • Immediate quality care from a doctor
  • Available on a walk-in basis
  • X-rays and lab services available
  • Average member wait time:
    11 to 20 minutes3
  • Average member cost: $602

Emergency Rooms

  • Care for all serious or life-threatening emergencies
  • Available 24/7
  • Average member wait time:
    4 hours, 7 minutes4
  • Average member cost: $5822,5

Not Sure What to Do?

Need health care answers after hours or have questions and need a quick check with a specially trained nurse?

Call Health Line BlueSM, our nurse support line, at 1-877-477-2424.

Get Answers Now

  • Colds and flu
  • Earaches
  • Minor injuries

Check Treatments

  • Medications
  • Surgical decisions
  • Joint replacement

Health Coaching

  • Weight management
  • Back pain
  • Chronic conditions
  • Preparation for a doctor's visit
  • Navigating the health care system


Get answers when you need them. Call Health Line Blue — 24/7.


Why Choose a Regular Doctor?

Having a trusted doctor has many advantages:

They Know You

A primary doctor gets to know your health, which can provide better overall care.

You Save Time

Having a health history with one doctor or practice can save time and help you maintain better health.

You Save Money

Building a relationship with a doctor for regular visits can also save you money with lower copayments or costs compared to urgent care centers or a hospital emergency room.

Get Started Now!

On the Go? We've Got You Covered

Our mobile website and free Blue ConnectSM1 app can help you find the closest in-network urgent care center, doctor, prescription drug information and much more.

View Claims & Benefits

Go to your dashboard to see your current claims and benefit information no matter where you are.

Find an Urgent Care Center

Locate the closest in-network urgent care center. Also find an in-network doctor and even estimated treatment costs from the palm of your hand.

Find a Drug

Find prescription drug information and lower-cost drug options on the go.

Mobile Made Easy

Simply type into your mobile browser.

Learn More

Prefer Apps? Download Blue Connect

The information provided in this material has been consolidated for your convenience from various health resources. The information should not be viewed as medical advice from Blue Cross and Blue Shield of North Carolina (BCBSNC). If you have any questions concerning your medical condition or any drugs, treatment plans or new symptoms, consult your health care provider.

* Blue Cross and Blue Shield of North Carolina (BCBSNC) provides the Health Line Blue program for your convenience and is not liable in any way for the information, goods or services received. BCBSNC reserves the right to discontinue or change the program at any time. Decisions regarding your care should be made with the advice of your doctor. At a Group's option, selected programs may not be available to you at this time. Check with your benefits administrator or BCBSNC Customer Service to determine your eligibility. BCBSNC has contracted with a third-party vendor independent from BCBSNC, to bring you Health Line Blue.

®, SM Marks of the Blue Cross and Blue Shield Association. SM1 Mark of Blue Cross and Blue Shield of North Carolina.

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